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Your Privacy Is Our Responsibility

When you open an account with ibet8my, your personal information and payment details stay protected under clear, transparent policies.

Transparent data handlingSecure payment processingYour account control

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What We Collect and Why

ibet8my Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your account creation, deposits via Touch 'n Go, GrabPay, Boost dan FPX, and gameplay activity generate data we need to operate the platform, verify your identity, and process withdrawals. We collect your name, contact details, payment method information, and betting history. Access to ibet8my and the

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availability of our services depend on local Malaysian law and regulations; we offer access where local law permits. Your data is never sold to third parties. We retain account and transaction records for the duration of your membership plus a retention period required for financial compliance
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and dispute resolution. Cookies and device identifiers help us remember your preferences and detect unauthorised access attempts.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUT DIRECTLY

Contact Us About Your Data

Questions about how we handle your information, or requests to view, correct, or delete your data, are handled by our dedicated support team. We respond to verified requests within 14 business days.

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Email Support

Send a data-access or privacy concern to our support email and reference your account. We'll verify your identity and respond with the information you've requested.

In-Account Privacy Centre

Log into your ibet8my account and visit the Privacy Centre to view your stored data, download your account history, or submit a correction request directly from the dashboard.

Data Deletion Request

If you wish to close your account and have your personal data removed, contact support with a formal deletion request. We'll confirm deletion and timeline within seven days.

HOW WE PROTECT YOU

Security, Retention, and Your Rights

Data protection is not a one-time task; it's how we operate. Your account uses encrypted login credentials and two-factor authentication.

Encrypted Accounts

Your login password is encrypted end-to-end. Two-factor authentication protects your account if your password is ever compromised. We never store passwords in plaintext.

Payment Security

When you deposit via Touch 'n Go, GrabPay, Boost dan FPX, your payment details are processed by licensed payment gateways, not stored on ibet8my servers. Withdrawal verification happens through the same secure channels.

Cookie & Tracking Clarity

We use functional cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. No tracking pixels follow you beyond ibet8my. You control cookies in your browser settings.

Data Retention Timeline

Account data is retained for as long as your account is active. After closure, transaction records stay for three years (tax and compliance); personal details are deleted unless you request otherwise or a dispute requires records.

Your Access Rights

You can request a full copy of your data at any time. We'll provide it in a readable format within 14 business days. You also have the right to correct inaccurate information or object to certain processing.

Breach Notification

If your data is accessed without authorisation, we notify you within 72 hours and advise on steps to protect your account. Our security team works to resolve the issue immediately.

Frequently Asked About Your Data

No. Your personal information stays within ibet8my. We share payment details only with licensed payment processors (Touch 'n Go, GrabPay, Boost dan FPX operators) to complete your transaction. We never sell, rent, or trade your data to marketers or third-party platforms.

Personal details like your name and contact information are deleted within 90 days of account closure. Transaction and payment records are kept for three years to comply with Malaysian financial regulations and to resolve any disputes. You can request earlier deletion subject to legal requirements.

Yes. You can request full account deletion from the Privacy Centre or by contacting support. We'll delete your personal data within 30 days, except for transaction records required by law. Once deleted, your account and login cannot be recovered.

We monitor for suspicious login attempts and lock accounts showing signs of unauthorised access. If you notice unfamiliar activity, enable two-factor authentication immediately and contact support. We'll review your account, cancel unauthorised transactions where possible, and help you reset your credentials securely.

Yes, we use cookies to keep you logged in and to improve your experience. Functional cookies are necessary; analytical cookies are optional. You can disable non-essential cookies in your browser settings without losing access to your account, though some features may work differently.

Your card and e-wallet details are never stored on ibet8my. Payment processors like Touch 'n Go, GrabPay, Boost dan FPX hold that information encrypted. We store only a token that lets us process your next deposit or withdrawal without re-entering details each time.

Contact support immediately with details of your concern. Change your password right away and enable two-factor authentication if you haven't already. We'll review your account activity, check for fraudulent transactions, and advise on next steps to keep you secure.

Your Privacy Is Our Responsibility

Contact Us About Your Data

Email Support

In-Account Privacy Centre

Data Deletion Request

Security, Retention, and Your Rights

Encrypted Accounts

Payment Security

Cookie & Tracking Clarity

Data Retention Timeline

Your Access Rights

Breach Notification

Frequently Asked About Your Data

01 Does ibet8my share my data with other companies?

02 How long do you keep my account data after I close my account?

03 Can I delete my account and all my data?

04 What happens if someone accesses my account without permission?

05 Does ibet8my use cookies, and can I disable them?

06 How do I know my payment details are safe?

07 What should I do if I think my data has been compromised?

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